Our Policies
For any questions, please call our office.
Invoicing and Pricing
All pricing and discounts are set prior to invoicing. Upon receipt of an invoice, you should check for any pricing errors. Any pricing discrepancy must be reported to Seasonal Distributor's office within 72 hours of receipt of the invoice. Please call our office 301-705-1900 or fax 888-888-6802 to report any errors. If we have made errors, a new invoice will prepared and mailed promptly. We will not be liable for errors that were not reported in a timely manner.
Freight Claims
UPS and Common Carrier claims for damaged goods or shortage must be filed with the carrier, not Seasonal Distributors. Please note any problems on your Bill of Lading. Seasonal Distributors' responsibility for the condition of the goods ends when the carriers accepts them. Please inspect all deliveries at the time of delivery.
- Unless otherwise noted, signature on the packing list means that you have received all merchandise in good condition.
- Invoices for goods damaged in transit or shortages must be satisfied as per the original terms and conditions of sales.
- Replacement orders for damaged goods will be shipped and invoiced as per our standard terms and conditions.
Return Policy
Merchandise being returned for credit will not be accepted unless a Return Goods Authorization Form is signed by a Seasonal Distributors representative. All requests must be made within 90 days of the date of invoice and must be accompanied by the invoice. All returns must be approved in advance. Please call the office at 301-705-1900 for an approval or fax request form to 888-888-6802. No credit will be allowed for goods arriving at the warehouse without prior approval. All returned goods are subject to inspection and approval prior to credit being issued. All returns will be charged a 25% restocking fee (not including warranty returns).
Warranty Policy
Warranty replacements are subject to the manufacturers' stated guidelines. All warranty items will be invoiced. Credit will be issued when the item(s) is/are received at Seasonal Distributors with a completed warranty form and copy of invoice. Freight is never a warranty item and will not be refunded. Please contact the office to make arrangements for returning warranty items and/or to receive warranty forms.
Co-op Programs
Each manufacturer has specific co-op guidelines, which must be met to receive co-op credits. Co-op issued as a credit on your account. Account must be in good standing to qualify for credits. Please contact your sales representative about eligible product and claim forms.
Credit and Terms
Please read the following terms and conditions:
- Any account without an approved credit application on file will require prepayment by credit card or check prior to shipment until open account is established.
- Standard terms for credit approval open accounts are NET 30 DAYS.
- To apply for an open account, please complete and return a credit application. Please call 301-705-1900 to get our credit application form.
- A finance charge will be added to all delinquent accounts over 30 days.
- All finance charges must be paid in full before current status is reinstated. All orders for a past due account will be held if an account is 30 days or more past due.
- Under no circumstances are pending credits for returned goods or freight to be deducted from an invoice previous to receipt of official credit memo from Seasonal Distributors.
- Standard terms for an open account are Net 30 days. A finance charge will be added to all delinquent accounts over 30 days. Finance rates are 1.5% per months 18% yearly.
Bad Checks ~ Stiff Penalties
There will be a $30.00 charge for all returned checks.
As business owners, we are sure that you are all aware of the problems had checks can do to your company. The State of Maryland takes a very hard line with Bad Checks Offenders and we are required to notify our customers about the provisions of this law and to clarify the penalties that could be incurred if a check is dishonored.
Any person who writes a check that is dishonored for lack of funds or non-existent account may be civilly liable for the amount of the check plus two times the value up to $750.00 as well as face criminal penalties.